What is a cloud hosted PBX or VBX?
Unlike a traditional switchboard system installed on your premises, a cloud hosted Private Branch eXchange or Virtual Branch eXchange is a telephony server installed and hosted in a data centre. This allows ease of use and ensures top level security and high-quality communications for all extension users. With uCloud all you require is a reliable internet connection on any of the following: a smartphone, a laptop or a desktop SIP phone to allow you to work from anywhere – anytime and with all the features of an enterprise traditional PBX and much more.
Key Features of uCloud hosted VBX
- Announcements to callers
- Call Barge/Eavesdrop/Intercept
- Call Broadcast
- Call Forward
- Call Pickup
- Call Announced Transfer
- Call Waiting
- Manage your contacts
- Dial by Name
- Create extensions for calls
- Virtual Fax Server
- Hot-Desking
- Virtual Operator Panel for call transfer
- Send calls to an unused “park” extn’s
- One extension that can be timed to route calls
- Voicemail to Email
- Secure and compliant voice recording
- Auto Attendant
- Call Block
- Call Flows (Day Night Mode)
- Call Monitoring
- Call Routing
- Call Transfer
- Caller ID
- Dial Plan Manager
- Do Not Disturb (DND)
- Summary of extension activity
- Calls to multiple extensions
- Music on Hold
- Page another extension
- One extension can ring on multi-extn’s
- User and Group Management
- Voicemail Transcription
- Full Call Centre features