As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice – handle your Facebook and SMS messages from the same interface. Get live chat for your business without paying $20 per user per month!
Drop the $20 per user per month... Keep the customer
- Free forever. No per user per month pricing. No catch!
- Assign more agents to group chats without increasing monthly fees.
- Fully customizable live chat solution with added voice, video, and more.
When live chat is not enough… Superchat!
- Switch from chat to call at any point to resolve issues faster via voice.
- Visitors can choose between a chat, voice or video call from the get go.
- Calls go via the browser so it’s free for the customer and you.
- No dialing of numbers. Invite web visitors to talk via 3CX Talk link.
Work together as a team… anywhere
- Discuss customer issues with team over chat or calls.
- Set up video conferences for whole team or company wide meetings.
- Assign chats to groups. Includes queue-based group handling of chats.
- Keep in touch on the go with 3CX iOS & Android applications.
Omnichannel: One system for messaging & calls
- Connect your Facebook page to view & respond to messages from 3CX.
- Use same interface to send & answer SMS messages, with your biz number.
- Convert those new visitors into new leads in your CRM.
- Answer calls, identify existing customers and bring up their contact records.
- Use various chat and call reports to evaluate agents’ performance.
Fully customizable & Free
- Free forever with 3CX StartUP. No per user per month pricing.
- Edit text, colors & predefined responses to suit your business needs.
- Personalize chat greetings according to business working hours.
- Live chat available for: WordPress, Drupal, Joomla, Wix, Squarespace & Weebly.
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