That feature on your Facebook business page – “usually responds in …”? When that says something like “3 days”, it could really hurt your business. With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. Simply complete the integration with your Facebook account, assign incoming chats to a queue, and your agents will be able to respond just as they would a live chat.
Answer Facebook company messages from 3CX
- Add a new support channel. Give clients the confidence to get in touch.
- Respond to new Facebook leads as they come in via 3CX.
- Transfer Facebook messages to qualified team members.
- Resolve issues faster by collaborating with your team.
One solution: live chat, social media, calls
- Assist customers across multiple channels from the same interface.
- No need to switch between apps - save on agent’s time.
- Facebook messages are tracked & archived centrally.
- No need for multiple FB admins - add unlimited users to the queue.
Know who’s chatting
- Use CRM integration to identify customers & track history.
- Wow your customers by personalizing your chat responses.
- Be prepared with all your customer’s history at your fingertips.
- New FB leads are automatically created and logged in the CRM.
Auto-assign Facebook messages
- Queue-based group handling of messages.
- Tickets can be assigned to the first user that responds.
- Ensure proper response priority. Integrate into SLA policies.
- Reports give you insights into reply times & messaging performance.
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