Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called, without being transferred multiple times. The reward for this – more sales, happy customers and better reviews! 3CX offers a full-featured call center solution with dynamic call queues, reporting, wallboards and CRM integration. Complex and advanced call flows can be designed using a simple drag and drop call flow designer tool. But it’s not just calls! 3CX incorporates live chat, Facebook, and SMS, to elevate your call center into a full contact center solution.
Queue that call… don’t miss it
- Call queues to individuals or groups. Guarantee no calls are missed.
- Advanced queue strategies such as Round Robin & Hunt by 3s.
- Agents can answer calls from anywhere - at the office or remote.
- Call back option as overflow during busy times.
Call recording and staff training
- Record calls for legal and quality monitoring purposes.
- Train agents during a live call with Listen in and Whisper.
- Use Barge in to take over when needed.
- Ticket responses can be monitored centrally.
Check service levels with reports
- Check agent performance with the built-in reports.
- See longest wait time and abandoned calls.
- Get reports on SLA and call-back statistics.
- Switchboard / wallboard for real-time monitoring of queues.
Not just calls: Live chat & messaging
- Add live chat to your website and connect web visitors in real-time.
- Connect your Facebook page to 3CX and respond centrally.
- Send & receive business text messages via 3CX.
- Create voice apps to automate repetitive tasks.
Trusted by 600,000+ companies
The #1 Communications System!
12,000,000+ users everyday
