Send and receive business SMS messages from 3CX. Gone are the days of employees sharing their own mobile phone numbers. Not only is it very personal, but messages are not monitored and customers could go for days without a reply if an agent is out of the office. SMS messages can be sent and received using all of the 3CX client options ranging from the desktop app to iOS and Android mobile clients. Incoming messages can be assigned to a queue of agents and reassigned if required. Use SMS marketing to boost business and drive customer engagement.
Send SMS from your business number
- Send and receive SMS / MMS from the web & smartphone apps.
- Route incoming text messages directly to queues, not individuals.
- Send promotional texts with latest offers & deals.
- One-way SMS with alphanumeric sender ID for notifications.
Keep your own personal mobile number private
- Message customers through business text, not personal apps.
- Send text messages, links and more at no additional cost.
- BYOD but text using a corporate number.
- Simple to use. Save money on 3rd party services.
Manage messages and increase productivity
- SMS, Facebook & Live Chat messages are centrally managed.
- Prioritize messages in the queue. Ensure timely replies.
- Includes reports for insights into text messaging effectiveness.
- Match contacts to an integrated CRM for universal contact tracking.
One solution for messages & calls
- Assist customers across multiple channels from one interface.
- Give clients the confidence to get in touch any way they please.
- Answer calls and bring up customer records from the same place.
- No need to switch between apps - save on agent’s time.
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